Refund & Cancellation Policy

Every account starts with a 14-day free trial. No payment is collected during the trial and no card is required to begin. If you don't upgrade, the account simply pauses at the end of the trial — you are never charged automatically.

Paid plans are billed in advance for the chosen billing period (monthly or annual). Your subscription includes the plan's monthly pool of AI credits and access to its products for that period.

You can cancel at any time from Settings → Billing or by emailing support@dribbleaudit.com. On cancellation, your plan remains active until the end of the current paid period and does not renew after that. Annual plans are non-refundable after 30 days from the date of purchase (see §3 for exceptions).

Because plans are billed in advance and you retain full access for the period you paid for, subscription fees are generally non-refundable for partial or unused periods after the trial.

We will, however, issue a refund in these cases:

• A duplicate or erroneous charge.
• A technical failure on our side that prevented you from using the service for a material part of the period, which we could not resolve — refund requests for service failures must be made within 7 days of the charge or within 7 days of the service-failure event, whichever is later.
• A billing amount that does not match the plan you selected.
• Annual plans cancelled within 30 days of the initial purchase (30-day money-back guarantee on annual plans).

Refund requests are considered case-by-case in good faith. Write to support@dribbleaudit.com with your invoice number within the applicable window above.

Top-up credit packs are prepaid, consumable digital goods added to your account immediately on purchase. Once purchased they are non-refundable, except where the charge was duplicate or erroneous.

Top-up credits do not expire while your account is active. If you close your account, unused top-up credits are forfeited and are not refundable.

Approved refunds are made to the original payment method through our payment processor, Razorpay. Where the original payment included GST, a GST credit note will be issued as required under the CGST Act. Once approved, refunds are typically processed within 5–7 business days; the time for the amount to reflect in your account depends on your bank or card issuer.

For any billing question, cancellation, or refund request, email support@dribbleaudit.com. We aim to respond within one business day (Mon–Sat, 10:00–19:00 IST). For escalations, contact our Grievance Officer at privacy@dribbleaudit.com.